For decades, business software has helped employees record information, manage workflows, and automate repetitive tasks. The latest wave of artificial intelligence (AI) promises something more ambitious: software that can act on behalf of businesses, customers, and employees. These systems are increasingly known as AI business agents.
Unlike traditional chatbots, which primarily answer questions, AI agents are designed to take actions. They can understand requests, access company data, make decisions within defined boundaries, and execute tasks across multiple systems with minimal human intervention.
What Is an AI Business Agent?
An AI business agent is a software system powered by large language models and connected to business tools, databases, and workflows.
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