Older generations are embracing artificial intelligence (AI) more readily than common stereotypes suggest, according to new global research from EY, challenging assumptions that people aged 60 and above are resistant to emerging technologies.
The report, conducted by EY Ripples in collaboration with Microsoft, Kite Insights, OATS and OpenAI, surveyed 2,515 adults aged 60 to 85 across 16 countries. It found that while many older adults remain cautious about AI, a significant number are already using the technology for learning, health-related information and everyday tasks — and most report positive experiences.
Only 24% of respondents described themselves as “quite” or “very familiar” with AI. However, researchers noted that familiarity does not necessarily reflect actual use, as many older adults interact with AI-powered tools embedded in search engines, banking applications and customer service platforms without realizing it.
Usage patterns also varied considerably. Around two in five respondents said they had either never used AI or had only experimented with it once or twice. Conversely, approximately one in five reported using AI frequently, highlighting a growing divide within older populations themselves.
Employment status emerged as a key factor influencing adoption. Older adults still in the workforce were three times more likely to use AI than those who had retired. Researchers suggested that continued workplace exposure gives employed individuals greater opportunities to build confidence with the technology.
The survey also identified a gender gap in AI adoption. Nearly one-third of women surveyed said they had never used AI tools, compared with one in five men. The report linked this disparity to broader patterns in technology access and participation, including women’s lower representation in science and technology fields.
Among those who do use AI, learning emerged as the most common application, followed by health and travel assistance. Participants generally reported positive experiences when using AI for work, education and creative activities.
The findings suggest that older adults are not rejecting AI outright. Instead, many are approaching it with a combination of curiosity, pragmatism and caution — seeking clear guidance on how to use the technology safely and effectively in their everyday lives.
Click here to read the report.