Amazon Web Services (AWS) has confirmed at least two outages in recent months, both internally linked to its own AI coding assistants. While speculation mounted about AI being the cause, Amazon insists the disruptions were the result of user error, not AI malfunction.
- December 2025 outage: A 13-hour disruption occurred when engineers allowed Kiro, Amazon’s agentic AI coding tool, to make system changes. The tool deleted and recreated an environment, affecting a single service in parts of mainland China.
- Second incident: Did not impact customer-facing services but again involved AI tools.
- Comparison: Neither incident matched the scale of the October 2025 outage, which lasted 15 hours and disrupted multiple apps, including OpenAI’s ChatGPT.
Amazon’s Position
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