Artificial intelligence (AI) is rapidly becoming the first source of medical advice for many patients before they visit a doctor. From symptom checkers to chatbots such as ChatGPT, people are increasingly turning to AI tools to understand illnesses, interpret medical reports, and seek treatment suggestions.
A recent study by The BMJ reported that patients are using AI-powered platforms to ask health-related questions because they are available 24/7 and provide quick answers in simple language. Experts say this trend is growing, especially among younger patients who are comfortable using digital technology.
Another study undertaken by Bain & Company found that many patients are open to AI-assisted healthcare, particularly for understanding symptoms and medical scans. However, most still prefer AI to support doctors rather than replace them entirely.
Another survey conducted in the United Kingdom by researchers at King’s College London revealed that one in seven people preferred consulting AI chatbots instead of visiting a doctor, mainly due to long waiting times and easier accessibility.
You Are Hereby Warned
Medical professionals, however, warn that AI systems can provide incorrect or misleading information. A study published in Nature Medicine showed that people often trust AI-generated medical advice even when it may not be fully accurate. (Nature) Experts emphasize that AI should be used only for preliminary guidance and not as a substitute for professional medical consultation.
Despite the risks, AI is expected to play a larger role in healthcare in the future. Doctors believe that when properly supervised, AI tools can improve communication, reduce pressure on hospitals, and help patients become more informed about their health.
Reference:
The BMJ – Patients using AI for medical advice
The BMJ Article Bain & Company – Survey on AI in healthcare
Bain & Company Report The Guardian – UK study on AI chatbots and doctors
The Guardian Report Nature Medicine – Trust in AI-generated medical advice
Nature Medicine Study PR Newswire – AI reshaping patient-doctor relationships
PR Newswire Report







